Frequently Asked Questions
Everything you need to know about shopping at WonderlandByLilian
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. As our collections range from tailored fits to oversized styles, we recommend comparing your measurements against our chart to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Simply visit our Returns Portal to start your request for an exchange or a full refund.
When will my order arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey to Wonderland.
Do you offer international shipping?
Yes, WonderlandByLilian ships to over 50 countries worldwide. International delivery times vary by location, usually ranging from 10-21 business days, and shipping costs are calculated at checkout.
How should I care for my Wonderland garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label of each garment. Generally, we suggest cold washing and air drying to preserve color and texture.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.